Get to Know: How Secure is Zendesk?

Zendesk is a first, cloud-based customer service application. The main motive of designing this application is to improve relations between an organization and its clients. It is a well-suited application for both small and large size business organization. Zendesk provides multiple services, which helps in improving client relations, customer services, maximize the overall productivity and better customer satisfaction. As it offers so many services like ticket management, knowledge-based forums, etc. so, users are concerned about their data security. However, there is n number of customers who have full faith in Zendesk. They have worked really well on their security features by combining the enterprise-class features with the all-inclusive audits of applications, network, systems to make sure that client and business data is protected. But still, most of the users question how secure is Zendesk? What all the security measures used by the Zendesk? This blog will let users know the answer to all such questions.

All Security Features Offered by Zendesk

Zendesk cares a lot about the security of user's data and for that, there are various security measures used by it. All of them are discussed below:

• Data Center & Network security: Zendesk makes sure that confidentiality and integrity of data in the best practices of the industry. Moreover, the servers of Zendesk are hosted on Tier IV or III+, SSAE-16, PCI DSS, or ISO 27001 compliant installations. In addition, similar to the customer support, their Security Team is also available on call 24/7 in order to respond to any kind of security alerts and events.
• Application security: Zendesk always tries to securely develop and test applications against all type of security threats. This will make sure that customer data is secure. Apart from this, there are some third-party security experts are also used by Zendesk in order to perform detailed attack tests on all applications on the family of products by Zendesk.
• Product Security Features: It makes the process of managing access and sharing policies seamless for the users via authentication and single-sign-on (SSO) options. Moreover, each every communication done via Zendesk servers are encrypted with the help of industry standard HTTPS on the public networks. This will make sure that traffic between the client site and Zendesk is secure.
• Compliance Certifications & Memberships: They implement security best practices not just to meet the industry-based compliance only, but to fulfill the most rigorous requirements. Moreover, while improving the client and organization relations but the security of data is also one of the major concern. Therefore, Zendesk includes all this in its daily practice to ensure data security.

How CloudCodes Help to Keep Zendesk Secure?

Zendesk has many security measures, which is included in its best practice. But still, there are some users who want to be more secure. Thus, for that, a user can take help from CloudCodes. All major security features offered by CloudCodes Zendesk Security are:

Access Control: It provides various policies for on-premises and for mobile data access control. All this will depend upon multiple criteria such as user activity, type of device, permissions to download, etc.

• It can restrict the web browsers on which a user do not want to access Zendesk
• It blocks all external/ unregistered IP addresses to prevent the use of confidential files
• Permit only registered devices to use data of Zendesk
• Set a time limit to access confidential data after logging
• To analyze the behavior of users, it defines the virtual boundary and responds accordingly

Single Sign-On: The Zendesk security provides users one-click access to all the applications, which are secured via single password. It enables users to work on a cloud from any device in a safe and secure way. It appends multiple users to a single access due to which monitoring will become easy.

Identity Management: This feature is used to authenticate end users before using confidential information in Zendesk. CloudCodes has an intelligent style to deal with the identification security of the organization.

• Systematic and proper implementation of password policies
• It includes multi-factor and biometric authentication process

Shadow IT: It is also important to maintain the balance between users and organizations requirements.

• It offers 24X7 control to handle the potential risks such as data leakage
• Identify official and unofficial applications in the cloud
• Determine cloud application with the help of confidential data

Value Add-Ons: Zendesk security provides value-added add-ons also that can be used to enhance the security of data. It simply customizes the way one can manage passwords and modify the Zendesk login page interface.

Keeping relations strong with their customers is really important for any organization. Zendesk cloud-based application help in the same only. But, the point is how secure is Zendesk? Considering the security concern of users in mind, different security measures used by Zendesk and offered by third-parties are covered.